Services for Citizens

PL: The National Integrated Informatisation Programme (PZIP) is adopted

Source: 
ePractice.eu
2 - Summary: 

On 8 January 2014, the Council of Ministers, the collective executive decision-making body of the Polish Government, adopted the National Integrated Informatisation Programme (PZIP). This is a strategic document that describes how high quality electronic public services can be delivered to the public.

MK: Mobile application for the ‘See, report, fix’ service

Source: 
ePractice.eu
2 - Summary: 

On 18 June 2013, the mobile application of the ‘See, Report, Fix’ project was launched in the municipality of Aerodrom (in Skopje) in the presence of the Deputy Minister of Information Society and Administration, Martha Arsovska Tomovska.

SK: New draft law on eGovernment approved

Source: 
ePractice.eu
2 - Summary: 

On 30 May 2013 the Government approved a bill on the "public administration delivery of electronic forms and amendment of certain other acts" (Act on eGovernment).

EU: 10th eGovernment Benchmark 2012 report is released

Source: 
ePractice.eu
2 - Summary: 

Launched on 28 May 2013, the ‘10th eGovernment Benchmark 2012 - Insight Report’ of the Directorate-General of Communications Networks, Content & Technology reveals that 46 % of EU citizens use online public services. The report surveyed 28 000 Internet users across 32 countries.

NL: ‘Vision document on eGovernment 2017’ envisions savings for government and convenience for citizens

Source: 
ePractice.eu
2 - Summary: 

On 23 May 2013, Ronald Plasterk, the Minister of the Interior and Kingdom Relations wrote in his ‘Vision document on eGovernment 2017’ that the government can achieve major savings and that citizens will benefit from the digitalisation of the public secto

EE/PT: Exchanging best practice experiences about the states’ public administration modernisation

Source: 
ePractice.eu
2 - Summary: 

On 15 and 16 May 2013, the Director General of the Estonian Information System's Authority (RIA), Jaan Priisalu, and the Head of the State Portal (eesti.ee), Mihkel Tikk, met the President of the Portuguese Agency for the Modernisation of the Public Administration (AMA), Paulo

GR: 81 services for citizens go digital

Source: 
ePractice.eu
2 - Summary: 

In May 2013, the Deputy Minister of Administrative Reform and Electronic Governance, Mr Manousos Voloudakis, disseminated to all Citizen's Service Centres (KEP) a circular newsletter that provides guidance on the way in which a range of services to citizens – currently 81 – can be handled entir

EU/INT: ENGAGE Platform 2.0 (BETA) released

Source: 
ePractice.eu
2 - Summary: 

After the release of the first version of the ENGAGE platform in 2012, the ENGAGE consortium has recently released ENGAGE v2.0 with new and improved features and architecture.

DK: Digital communication with the Danish authorities to be made easier for those living abroad

Source: 
ePractice.eu
2 - Summary: 

The working group of the Steering Committee for eGovernment Strategy has been set up to examine how to make it easier for foreigners who want to move to Denmark as well as for Danes living abroad to communicate with the authorities digitally.

RO: Galaţi municipality, the first local authority to join the national Point of Single Contact

Source: 
ePractice.eu
2 - Summary: 

In April 2013, ‘Digital Romania’, the national public centre affiliated to the Ministry of Information Society and the technical operator of the Point of Single Contact, PSC (Punctul de Contact Unic, in Romanian) launched the process of requesting local public administrations to join www.ed

CH: The ch.ch portal of the federal government launches its revamped version

Source: 
ePractice.eu
2 - Summary: 

On 14 March 2013, Danielle Gagnaux, the chancellor of Fribourg canton and André Simonazzi, the Federal Council spokesman, launched a revamped version of the ch.ch portal, which provides a quick way of finding information about the confederation, cantons and communes.

ES: Source code of datos.gob.es available to the public for reuse

Source: 
ePractice.eu
2 - Summary: 

The Spanish Open Data portal, datos.gob.es, has recently published its software code in the open source forge managed by CENATIC.

IE: Public libraries online ordering service

Source: 
ePractice.eu
2 - Summary: 

As announced on 26 March 2013, the Borrow Books library provides users with a new services that enables them to search the online catalogues and websites of Irish public library authorities and request books, CDs, DVDs, etc. to be delivered to their own local branch.

ES: 35.1 % of the Basque Country’s administration procedures can be performed online

Source: 
ePractice.eu
2 - Summary: 

According to the Electronic Sophistication Index 2012, administered by the Department of Public Administration and Justice of the Basque Government, 35.1 % of the public procedures and processes can be made entirely over the Internet.

BE: New identity and access management platform for public eServices

Source: 
ePractice.eu
2 - Summary: 

In March 2013, the Federal Government announced the creation of a new management system for secure access to online public services and eGovernment applications.

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