Three IT staffers of the Province of Luxembourg in Belgium are implementing their own telephone system, having learned the ropes from an open source telephony firm. The Province is freeing itself of vendor lock-in, replacing its proprietary telephone system with Linux-based Asterisk telephone services.

The Spanish project 'Citizen's Total Electronic Access to Public Services' won the second prize of the United Nations (UN) Public Service Award 2012 in the category 'Improving the Delivery of Public Services' for Europe and North America. 

The international Porvoo Group met in Brussels, Belgium on 10 – 11 May 2012 to consider questions relating to electronic identity (eID) and data protection.

Ireland's Health Service Executive (HSE) won three prizes at the 2012 Ireland eGoverment Awards held on 25 April 2012 in Dublin.

A new group of digital experts from industry, business and academia will support the UK Government to deliver its commitment to provide high-quality public services online by default, Minister for the Cabinet Office Francis Maude said on 25 April 2012.

As reported by its Vice-Mayor Petr Chramosta during an Open Source Software Usage by European Public Administration (OSEPA) workshop on 26 March 2012, the Czech municipality of Grygov uses open source almost in all its activities.

According to figures provided in a Council Bulletin on 19 March 2012 by the Mayor of Munich, Christian Ude, switching to a vendor independent desktop based on open source reduces costs and results in fewer calls to help desks.

The Minister for Public Expenditure and Reform, Mr Brendan Howlin T.D., published on 12 April 2012 the government’s new approach to eGovernment, entitled ‘Supporting Public Service Reform - eGovernment 2012-2015’.

A portal with daily updated information about available places in nursing homes and in residential care centres for the elderly has been launched by the government of Burgenland, Austria's easternmost state.

Customers of another private bank now have access to the public service portal Latvija.lv via their internet banking facilities, it was announced on 14 February 2012.

The web-based payroll computing and reporting service 'Palkka.fi' has been connected to the Citizens' account -a secure environment for electronic communications between citizens and the Finnish government authorit

The Swedish Association of Local Authorities and Regions - SALAR,(Sveriges Kommuner och Landsting - SKL, in Swedish) has recently launched the 'Centre for eSociety' - CeSam (Center för eSamhället, in Swedish) to accelerate the development of digital welfare services across Sweden

The use of free and open source software by sixteen schools in the Swedish municipality of Sollefteå is proving its usefulness to the municipal administration and encouraging its moove to open source applications.

A revamped version of the Belgian eID website eid.belgium.be was released on 31 January 2012 by the Federal Public Service for ICT (Fedict).

From 1 December 2012, Slovakia will issue ID cards incorporating an electronic chip, it was announced on 1 February 2012. ID cards without the electronic chip will be issued until the end of November 2012, and those cards issued with an unlimited validity period will continue to be valid after this.