Efficiency & Effectiveness Benchmarking

HR: Launch of the eCitizens project

Source: 
ePractice.eu
2 - Summary: 

On 25 April 2013, Milanka Opačić, the Deputy Prime Minister and Minister of Social Policy and Youth along with the Assistant Minister at the Ministry of Public Administration, Darko Parić, presented the eCitizens project.

EU: New application of the EC’s Internal Market Information System (IMI) available to Member States

Source: 
ePractice.eu
2 - Summary: 

According to an announcement made in late April 2013 on the website of the Interoperability Solutions for European Public Administrations, the latest release of the European Commission’s Internal Market Information System (IMI) has been launched.

AT: The ‘ELAK im Bund’ electronic file system is now available for judicial administration

Source: 
ePractice.eu
2 - Summary: 

On 8 April 2013, the ‘ELAK im Bund’ (electronic file system) was launched for judicial administration, thanks to the successful cooperation between the Constitutional Court of Austria and the Federal Computing Centre (Die Bundesrechenzentrum – BRZ, in German).

RO: Galaţi municipality, the first local authority to join the national Point of Single Contact

Source: 
ePractice.eu
2 - Summary: 

In April 2013, ‘Digital Romania’, the national public centre affiliated to the Ministry of Information Society and the technical operator of the Point of Single Contact, PSC (Punctul de Contact Unic, in Romanian) launched the process of requesting local public administrations to join www.ed

CH: The ch.ch portal of the federal government launches its revamped version

Source: 
ePractice.eu
2 - Summary: 

On 14 March 2013, Danielle Gagnaux, the chancellor of Fribourg canton and André Simonazzi, the Federal Council spokesman, launched a revamped version of the ch.ch portal, which provides a quick way of finding information about the confederation, cantons and communes.

ES: 35.1 % of the Basque Country’s administration procedures can be performed online

Source: 
ePractice.eu
2 - Summary: 

According to the Electronic Sophistication Index 2012, administered by the Department of Public Administration and Justice of the Basque Government, 35.1 % of the public procedures and processes can be made entirely over the Internet.

BG/EU: Major eGovernment project makes significant progress

Source: 
ePractice.eu
2 - Summary: 

On 16 February 2013, the Minister of Transport, Information Technology and Communications Ivaylo Moskovski stated that in less than a year a project has created the basis of several eGovernment services.

MK: Electronic system to track the status of a document using mobile technologies

Source: 
ePractice.eu
2 - Summary: 

In February 2013, the Minister of Information Society and Administration, Mr Ivo Ivanovski, announced the launch of a project called the ‘Introduction of a system for tracking the status of a document through the use of mobile technologies’. Its aim is to improve efficiency and ensure greater transparency in public administration.

EU: A new online service allows access to more than 1 200 semantic interoperability assets

Source: 
ePractice.eu
2 - Summary: 

Since January 2013, more than 1 200 specifications have been made accessible and searchable through the Joinup Portal at http://joinup.ec.europa.eu/catalogue/all; this is a new online service launched by the European Commission to facilitate the search and re-use of specification

EU: DG Connect launches survey on Priority Actions for 2013 and beyond

Source: 
ePractice.eu
2 - Summary: 

On 11 February 2013, the Directorate General for Communications Networks, Content and Technology (DG Connect) launched a survey addressed to all its stakeholders and other interested parties, in order to further analyse the evidence on which it bases its Priority Actions for 2013 and beyond.

PL: Electronic services prove cost-efficient for Podkarpacie Province Administration in Rzeszow

Source: 
ePractice.eu
2 - Summary: 

As announced in mid-January 2013, the Podkarpacie Province Administration in Rzeszow (southwestern Poland) has saved nearly PLN 40 000 (approx.

BE: Launch of a website dedicated to electronic invoicing

Source: 
ePractice.eu
2 - Summary: 

In January 2013, the Deputy Prime Minister and Minister for Finance, Steven Vanackere, and the Minister for the Budget and Administrative Simplification, Olivier Chastel, announced the launch of a website on electronic invoicing to encourage its use and reach the EU target of making 50 % of invoicing electronically by 2020.

UK: A list of public services to be digitalised by 2015 is unveiled

Source: 
ePractice.eu
2 - Summary: 

On 21 December 2012 the Minister for the Cabinet Office, Francis Maude unveiled the list of the first wave of public services, which will be digitalised by 2015. The new digital services will give the public quicker and more convenient services suited to the 21st century, and will save taxpayers up to £1.2 billion (approx. €1.4 billion) by 2015 and around £1.7 billion (approx.

SI: Online re-submission of claims for child benefit and kindergarten fee subsidy

Source: 
ePractice.eu
2 - Summary: 

Since December 2012, thanks to the new electronic process initiated by the Ministry of Justice and Public Administration, re-submitting claims for child benefit and kindergarten fee subsidy can also be made online, using a valid digital certificate.

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