User-centric Services

DK: Digital communication with the Danish authorities to be made easier for those living abroad

Source: 
ePractice.eu
2 - Summary: 

The working group of the Steering Committee for eGovernment Strategy has been set up to examine how to make it easier for foreigners who want to move to Denmark as well as for Danes living abroad to communicate with the authorities digitally.

RO: Galaţi municipality, the first local authority to join the national Point of Single Contact

Source: 
ePractice.eu
2 - Summary: 

In April 2013, ‘Digital Romania’, the national public centre affiliated to the Ministry of Information Society and the technical operator of the Point of Single Contact, PSC (Punctul de Contact Unic, in Romanian) launched the process of requesting local public administrations to join www.ed

CH: The ch.ch portal of the federal government launches its revamped version

Source: 
ePractice.eu
2 - Summary: 

On 14 March 2013, Danielle Gagnaux, the chancellor of Fribourg canton and André Simonazzi, the Federal Council spokesman, launched a revamped version of the ch.ch portal, which provides a quick way of finding information about the confederation, cantons and communes.

ES: Source code of datos.gob.es available to the public for reuse

Source: 
ePractice.eu
2 - Summary: 

The Spanish Open Data portal, datos.gob.es, has recently published its software code in the open source forge managed by CENATIC.

IE: Public libraries online ordering service

Source: 
ePractice.eu
2 - Summary: 

As announced on 26 March 2013, the Borrow Books library provides users with a new services that enables them to search the online catalogues and websites of Irish public library authorities and request books, CDs, DVDs, etc. to be delivered to their own local branch.

LT/EU: New project enables consumers to file complaints online

Source: 
ePractice.eu
2 - Summary: 

In order to simplify the consumer protection procedures, the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba – VVTAT, in Lithuanian) launched a project whose aim is to build an online consumer rights protection system.

RO: SMEs portal to go live in September 2013

Source: 
ePractice.eu
2 - Summary: 

In March 2013, the Ministry for Information Society awarded a contract to an IT consortium to provide project management consulting services for the software development, training, information provision and promotion of the national small and medium enterprises (SME) portal. The portal is expected to go live in September 2013.

SE: Grums’ municipality launches its electronic services

Source: 
ePractice.eu
2 - Summary: 

On 19 February 2013 the director of Grums’ municipality, Ms Margaretha Rudner, launched the municipality’s electronic services on the common electronic services platform of Värmland county (in west-central Sweden).

NL: Rotterdam digitalises application process for lawyers and notaries

Source: 
ePractice.eu
2 - Summary: 

As announced on 4 March 2013, the municipality of Rotterdam offers lawyers and notaries the possibility to authenticate official documents and information for lawsuits or legacy investigations online, upon request, thanks to the eRecognition initiative.

DE: The national GovData portal now online

Source: 
ePractice.eu
2 - Summary: 

On 19 February 2013, the prototype of GovData - the national data portal - went online, providing citizens and businesses with easier access to and reuse of administrative data.

EU: DG Connect launches survey on Priority Actions for 2013 and beyond

Source: 
ePractice.eu
2 - Summary: 

On 11 February 2013, the Directorate General for Communications Networks, Content and Technology (DG Connect) launched a survey addressed to all its stakeholders and other interested parties, in order to further analyse the evidence on which it bases its Priority Actions for 2013 and beyond.

IT: Portal launched to provide information on Rome’s services

Source: 
ePractice.eu
2 - Summary: 

The new portal of the City of Rome, Digit Roma (Digital Rome, in English), went live in the beginning of January 2013, allowing users to discover and access all the services offered within the capital.

PL: Electronic services prove cost-efficient for Podkarpacie Province Administration in Rzeszow

Source: 
ePractice.eu
2 - Summary: 

As announced in mid-January 2013, the Podkarpacie Province Administration in Rzeszow (southwestern Poland) has saved nearly PLN 40 000 (approx.

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